CASE STUDY
Leading B2B Pest Control Company
Seeks to Enter Consumer Markets
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SOURCES: 1. Why Decisions Fail, book by Paul Nutt, professor Ohio State University | 2. Lock Step LLC | 3. Harvard Business Review, Jim Whitehurst
Business Opportunity
Our client had a proven, patented technology with strong potential with consumers, however, as a company that sold only to municipalities and businesses, it lacked the experience and capability to reach these markets. Rather than try to sell products directly to retailers, this company decided to seek a go-to-market partner that was already well-established in consumer channels.
Lockstep Partners helped initiate conversations with a dozen potential partners, with two candidates ultimately rising to the top, each indicating strong interest in taking this product to their retail customers. Both potential partners had extensive experience in the space, making it difficult to determine which one presented the best fit and greatest upside for our client.
This was a critical decision requiring broad-based buy-in, and far too important a choice to leave to a simple Pros vs. Cons analysis. Enter The LOCKSTEP Method.™
How We Helped
First, we grounded our client around two key, guiding questions:
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How SIMPLE is this partner to manage for us?
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HOW much INCREMENTAL value can we expect from this partnership?
Then for each of these questions, we helped align the team around the few key factors (and relative importance), unique to them, that best address these questions.
All team members were asked to independently evaluate and score these partners on just these key factors, using a simple, intuitive scorecard. Lockstep Partners then synthesized these individual scores into one number for the team to discuss, with each member explaining why their score may have differed the team score.
Doing so helps unlocks knowledge, so that everyone is operating from the same set of facts. It also helps mitigate the personal biases and personal agendas that too often hinder good decision-making. In several instances, unlocking information lead to the team to very different scores from those at the start.
At the conclusion of the analysis, one clear winner emerged.
The Outcome
By removing subjectivity out of the process and considering everyone’s input equally (regardless of rank or title), this was a decision that the team could feel confident about, with a keen sense of ownership by all participants. The team spoke with one confident, unified voice when making their recommendations to the CEO, who approved moving forward with this partner.
Lockstep Partners further helped them negotiate a signed letter of intent, and ultimately a formal Supply & Commercialization Agreement. The first (of hopefully, many) new products are already on the way to your local hardware and garden stores.
Success! This new relationship will represent completely incremental business, with no cannibalization of the existing core business.